Privacy Policy

Information We Collect & UsePersonal/Contact Data:

Includes your name, email, phone number, and any other details you provide during registration or interaction with clinic staff.

SMS Data:

For SMS services—such as appointment reminders, billing notifications—sent only with your consent.

Usage & Device Data: We may collect general technical details (like IP address, device/browser type, and pages visited) to improve our website and services.

Why We Use It: To schedule, manage, and remind you of appointments to process billing and insurance claimsto customize communication and follow-up with you.

Cookies & Tracking Tools

We use cookies, pixels, tags, and scripts to understand how you interact with our site and to personalize your online experience. You can manage or disable these through your browser settings.

SMS Communication GuidelinesConsent & Use SMS will only be sent to numbers you opt in with. Your number will never be sold or used by third parties for marketing.Types of Messages You May ReceiveAppointment remindersFollow-upsBilling/support messagesOccasional clinic announcements or offers (if you’ve opted in)Frequency & Fees You may receive up to ~15 messages/week, depending on your usage.Standard text and data rates may apply, depending on your carrier.Opt-In/OutYou can give consent verbally, via online form, or with paper consent.To unsubscribe anytime, reply STOP, or email Kidneycareplus@aol.com.For assistance, reply HELP or contact us via the same email.

Protection & Sharing of Data

Your Phone Number we will never sell, rent, or share your number with third parties for marketing.General Sharing we may share your information during a merger, acquisition, or sale we may disclose your data to comply with legal obligations, to protect public safety, or in response to a subpoena we work with Business Associates (e.g. labs, billing and IT providers); they are contractually required to keep your data confidential.

Security Standards

We use encryption and secure servers to protect your data. Please note that no system is 100% secure—if a breach occurs, we will notify you in accordance with HIPAA regulations.

Your Privacy Rights

You have the right to:View, update, or request deletion of your dataRequest a restriction on how your data is used or sharedReceive communications through your preferred contact methodWithdraw your SMS consent at any time (by text or email)Download, copy, or amend your health records via requestAccess an accounting of disclosures, as permitted by law , please contact Kidneycareplus@aol.com.

External Links

Our website may include links to third-party sites. We are not responsible for their policies or actions—please review their privacy terms separately.

Policy Updates

We may update this policy when needed. Any changes will be effective once posted here. We will notify you through appropriate channels, such as in-clinic notices or via email.

SMS Terms and Conditions
Introduction
Welcome to Kidney Care Plus . By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Kidney Care Plus at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following: (Please specify the types of SMS you are sending to customer)

Customers and Patients : Updates regarding your orders, deliveries, or other relevant information.

Standard Messaging Disclosures

Message Frequency: Frequency of messages may vary depending on your interactions with us.
Standard messaging rates will be charged by your mobile service provider.
You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.

For assistance, text "HELP" " to any text message or contact us directly at 954-228-8180 , you can email us at Kidneycareplus@aol.com or visit our https://www.kidneycareplus.net/blank

Office Policy

Appointments that are not confirmed and or canceled 24 hour prior to appointment dates will be charged a $20 fee. Patients will be responsible for $20 fee at the following appointment.

Lab Policy: Routine labs must be done a week prior to the appointment. Please note that it is the patient responsibility to confirm which lab takes your insurance.

Prescription and Refill Request: If you request a prescription refill or to change your current medication please allow 24 hours for you request to be processed.

Notice of Privacy Practices Acknowledgement

Under the Health Insurance Portability & Accountability Act of 1996 (HIPPA) you have certain rights to privacy regarding your protected health information. Please understand that this information can and will be used to: Conduct, plan and direct your treatment and follow up among the multiple healthcare provides who may be involved in the treatment directly and indirectly. Conduct normal healthcare operations such as quality assessments and physician certifications. Obtain payment from third-party payers.

We have the right to change the Notice Privacy from time to time and you may contact us at any time to obtain a current copy of the Notice of Private practices