Information We Collect & UsePersonal/Contact Data:

Includes your name, email, phone number, and any other details you provide during registration or interaction with clinic staff.

SMS Data:

For SMS services—such as appointment reminders, billing notifications—sent only with your consent.

Usage & Device Data: We may collect general technical details (like IP address, device/browser type, and pages visited) to improve our website and services.

Why We Use It: To schedule, manage, and remind you of appointments to process billing and insurance claimsto customize communication and follow-up with you.

Cookies & Tracking Tools

We use cookies, pixels, tags, and scripts to understand how you interact with our site and to personalize your online experience. You can manage or disable these through your browser settings.

SMS Communication GuidelinesConsent & Use SMS will only be sent to numbers you opt in with. Your number will never be sold or used by third parties for marketing.Types of Messages You May ReceiveAppointment remindersFollow-upsBilling/support messagesOccasional clinic announcements or offers (if you’ve opted in)Frequency & Fees You may receive up to ~15 messages/week, depending on your usage.Standard text and data rates may apply, depending on your carrier.Opt-In/OutYou can give consent verbally, via online form, or with paper consent.To unsubscribe anytime, reply STOP, or email Kidneycareplus@aol.com.For assistance, reply HELP or contact us via the same email.

Protection & Sharing of Data

Your Phone Number we will never sell, rent, or share your number with third parties for marketing.General Sharing we may share your information during a merger, acquisition, or sale we may disclose your data to comply with legal obligations, to protect public safety, or in response to a subpoena we work with Business Associates (e.g. labs, billing and IT providers); they are contractually required to keep your data confidential.

Security Standards 

We use encryption and secure servers to protect your data. Please note that no system is 100% secure—if a breach occurs, we will notify you in accordance with HIPAA regulations.

 Your Privacy Rights

You have the right to:View, update, or request deletion of your dataRequest a restriction on how your data is used or sharedReceive communications through your preferred contact methodWithdraw your SMS consent at any time (by text or email)Download, copy, or amend your health records via requestAccess an accounting of disclosures, as permitted by law , please contact Kidneycareplus@aol.com.

External Links

Our website may include links to third-party sites. We are not responsible for their policies or actions—please review their privacy terms separately.

Policy Updates

We may update this policy when needed. Any changes will be effective once posted here. We will notify you through appropriate channels, such as in-clinic notices or via email.

Summary of SMS Terms

You must confirm consent before receiving any SMS from us.Texts may include appointment, billing, follow-up, and promotions (if opted in).Message frequency varies; costs are based on your plan.Opt-out any time with STOP or email.For help, reply HELP or email Kidneycareplus@aol.com.Full policy available on our website.